Help center

Answers to the questions we hear most. Can't find yours? Contact us.

Listening

Is it really free?

Yes. Every episode is free to play, with no subscription, no paywall and no ads.

Do I need an account?

No. You can listen without one. Signing in only syncs your library, listening positions and alerts across devices.

Can I change the speed or set a sleep timer?

Yes. Open the player to change the playback speed, set a sleep timer or see what's next in the queue. On a computer you can use Space to play or pause, the arrow keys to skip back 15 or forward 30 seconds, and Shift+N or Shift+P for the next or previous episode.

What are video series?

Some series are short vertical videos made for phones. They play in the same player as audio and open full screen.

Why do episode numbers sometimes skip?

An episode keeps its number for good once it's out, so your place never shifts. If an episode is taken down, its number isn't reused.

Library and account

Where is my library saved?

Without an account, on your device (in this browser or in the app). With an account, it also syncs to every device you sign in on.

How do I sign in?

With a one-time code sent to your email, or with Google. There is no password to remember.

How do new-episode alerts work?

Save a series while signed in and you'll see its new episodes in your alerts. You can mute alerts for any series.

How do I delete my account?

Go to the Account page (on the web or in the app) and choose Delete account. It permanently erases your email, library, positions and reviews.

Reviews

Who can rate a story?

Signed-in listeners who have listened to it. Reviews show your display name and picture, never your email, and you can edit or delete yours at any time.

What can I write in a review?

Your honest opinion of the story. No spoilers without warning, no personal attacks and no promotion. See the community guidelines.

Authors

How do I become an author?

Sign in, open the Write for us page and send a short application with your pen name and a bio. We email you when it has been reviewed.

How does publishing work?

Approved authors use the author studio to upload episodes and covers and schedule releases. Each release is reviewed before it goes live.

Who owns my stories?

You do. You give us permission to host and stream them while they are on the service. See the Terms of Use.

What can I publish?

Original stories you have the rights to, that follow the community guidelines. Sexually explicit content isn't allowed.

Safety

How do I report something?

Use the Report button next to any story, episode, author or review, choose a reason and add details if you can.

What happens after I report something?

Our team reviews every report. If the content breaks our guidelines we remove it, and we can lock the author's account. Reports are confidential.

Still need help?

Write to us and we'll get back to you.

Contact